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Nieuw Amsterdam Review

4.5 / 5.0
967 reviews
See all photos
Editor Rating
Very Good
Cynthia Drake

Nieuw Amsterdam is a ship whose name is associated with a rich and celebrated history for Holland America Line, and being on the ship gives you a sense of the classic age of cruising, back when Hollywood starlets graced the pool deck and dressing up for dinner was a time-honored ritual.

In December 2017, the ship underwent upgrades throughout, and several public spaces feel refreshed and contemporary. People who have previously traveled on Nieuw Amsterdam might breathe a sigh of relief to know that the ship has now banned smoking everywhere, except the outside Sea View Bar at the ship's aft. Carpeting has been replaced throughout the ship's public areas, and even the casino smells fresh and clean.

The ship lacks the flashiness or overwhelming size of some mega-cruise ships, but its unique entertainment options make up for any missing bells and whistles. For example, Nieuw Amsterdam's Music Walk creates a three-punch hit list of rich musical venues all within a short walk of each other on Deck 2. From the symphonic orchestral beauty of the Lincoln Center Stage to the soulful, dance-floor-burning hits of B.B. King's Blues Club to the sing-along atmosphere of Billboard Onboard, you're guaranteed to find something your ears will enjoy.

You might notice the small details, such as the cool towels provided at the dock before you return to the ship from a day at port, the wrapped silverware in the buffet restaurant and the way crew members and even passengers in the hallway are more likely to say, "Good afternoon" or "Good evening," rather than a more informal "Hi!" The whole effect is dignified and unrushed.

Another feature that we greatly appreciated was Holland America's Navigator, an internet-based application that allows passengers to see daily scheduled events at a glance, book dinner reservations and shore excursions, and chat with any family and friends who are traveling with you -- all without paying for internet access.

Holland America's clientele skews more toward older adults, and this ship fits that profile, with retirees accounting for a large number of the population. Though there weren't many younger cruisers or families during our trip, a friendly atmosphere and ample opportunities for getting to know fellow passengers over meals or on shore excursions led us to meet many interesting people along the way.

The biggest downsides of the ship were related to the number of people onboard compared to the size of the public spaces. For example, it was often very difficult to find pool chairs at either the main or the aft pools and waiting in line for meals or popular events was very much the norm. If peace and quiet is what you're seeking, the key is to find spaces of solitude wherever you can.


Unique entertainment options and a high standard of service that sets it apart


Overcrowded at times and occasionally inconsistent fee-based dining

Bottom Line

A great choice for a pampered, laid-back vacation -- particularly for music lovers


Passengers: 2160
Crew: 929
Passenger to Crew: 2.33:1
Launched: 2010
Shore Excursions: 766


Included with your cruise fare:

  • Meals in the main dining room, Lido Marketplace buffet and at the poolside Dive-In grill

  • Room service

  • All main theater shows and musical performances at Billboard Onboard, B.B. King’s Blues Club and the Lincoln Center Stage

  • Use of the basketball court and sports facilities

  • Most daily activities unless otherwise noted

  • Water, basic coffee and tea (including iced), and select juices in the Lido Marketplace buffet

  • Complimentary fruit bowl, replenished daily, in staterooms and suites

  • Use of the fitness center, but not most fitness classes

  • Club HAL kids facility, for ages 3 to 17

  • In-stateroom movies-on-demand

  • Breakfast in the Pinnacle Grill (Neptune Suites only)

  • Access to the Neptune Lounge (Neptune Suites only)

Not included with your cruise fare:

  • Daily gratuities ($14.50 per person, per day for guests in standard rooms and $16 per person, per day for suite guests)

  • Automatic beverage and Greenhouse Spa tips (15 percent for beverages, 18 percent for spa services)

  • Meals in the Pinnacle Grill, Tamarind and Canaletto specialty dining venues

  • Spa treatments, personal training classes and most group fitness classes

  • Use of the hydrotherapy pool and thermal suite at the Greenhouse Spa

  • All beverages outside of water, tea, coffee and select juices in the Lido Marketplace buffet

  • Shore excursions

  • Wi-Fi access (though passengers can use the "Chat" feature on Holland America’s Navigator app free of charge to message other onboard guests)

  • Photos taken by cruise photographers

  • Art gallery and retail shop purchases

  • Activities like bingo, and beer and spirits tasting events

Fellow Passengers

Nieuw Amsterdam attracts a large percentage of Americans from the Upper Midwest, East Coast and Canada. The majority of the passengers are couples and retirees, and daily activities and entertainment options seem to be designed for an older clientele. You'll find few families with young children onboard, but those who are cruising tend to receive special attention and enjoy a low child-to-crew member ratio in the onboard programs and activities.

Holland America Nieuw Amsterdam Dress Code

Daytime: Casual clothing is the norm during the day.

Evening: On a seven-day itinerary, you can expect two formal evenings (called Gala Nights), while the rest of the nights are designated "smart casual" in the Dining Room and specialty restaurants. On Gala Nights the majority of women wear dresses (similar to what you might find at a daytime wedding), while men wear button-down shirts -- occasionally paired with jackets on formal nights. A small percentage of people dressed to the nines, with one group on our sailing even donning tails and top hats.

Not permitted: Swimsuits and other pool wear, men's tank tops, shorts and distressed jeans are not allowed in any of the restaurants during the evening hours.

For more information, visit Cruise Line Dress Codes: Holland America Line.

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More about Holland America Nieuw Amsterdam

Where does Holland America Nieuw Amsterdam sail from?

Holland America Nieuw Amsterdam departs from Fort Lauderdale, Port Everglades, Vancouver, San Diego, and Whittier

How much does it cost to go on Holland America Nieuw Amsterdam?

Cruises on Holland America Nieuw Amsterdam start from $299 per person.

Is Holland America Nieuw Amsterdam a good ship to cruise on?

Holland America Nieuw Amsterdam won 16 awards over the years.
Holland America Nieuw Amsterdam Cruiser Reviews

Staff and ship nice, drink service slow

On a cruise in January 2024 on the Nieuw Amsterdam. The ship was clean and our room stewards, Hendra & Eva, were attentive and kept our room clean and organized.Read More

6-10 Cruises

Age 62s

Average Cruise for a Good Price

This was our second cruise on the Nieuw Amsterdam and we would rate our experiences as average, to slightly above average. The ship and cabins are kept very well maintained and clean.Read More
Must Have Donuts

First Time Cruiser

Age 67s

An Outstanding Cruise Experience

We had an absolutely amazing, enriching and unforgettable time on the Nieuw Amsterdam.Read More

2-5 Cruises

Age 50s

Good ship, but has gone a bit down

The suite concierge is a bright light on the Nieuw Amsterdam. Both are helpful and very nice. Food there is scant, but there is a working coffee machine. 5.Read More

10+ Cruises

Age 86s

Holland America Line Fleet
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